RETURNS & EXCHANGES

PLEASE NOTE:

If you haven't heard back from us about a return or exchange that you reached out about, please check your junk or spam folder. Search your inbox for emails from info@littlegoodall.com  - our response may already be waiting for you there.

EXCHANGES

Need a different size? We’re happy to help. Email us at info@littlegoodall.com to get started. For U.S. orders, we’ll provide a return label when exchanging the same item for a different size (subject to availability).

RETURNS

We’re a small studio, not a big company. Every piece we ship has been lovingly designed, pressed, tagged, and placed in a protective bag by someone on our little team. If you’ve received an order from us, you already know we pack each parcel with care. Our return policy is designed to honor that effort — and to ensure that every item returned is still in perfect condition for another family who may be waiting for that exact size or style.

We only issue store credit for returns. 

• Returns must be requested within 14 days of delivery.

• Returns are issued as store credit — a digital gift card you can use anytime.

• If you prefer a refund to your original payment method, you may request one. A $12 handling fee will be deducted from your refund.

• Customers are responsible for return shipping, unless exchanging for a different size or different item of equal or greater value. Use a trackable shipping method and purchase shipping insurance. We are not responsible for lost or damaged returns during transit.

RETURN ELIGIBILITY

To be eligible for a return or exchange, items must be:

• Unworn, unwashed, and in original condition

• All tags attached

• Returned in original packaging (including gift box, hanger, tissue)

• Not a sale item

If original packaging is unavailable, items must be returned in similar protective packaging. For example, if your item was shipped in a box, please return it in a box. We do not ship in poly mailers and will not accept returns that arrive in them.

Returns must be shipped within 7 days of return approval. Items returned showing signs of wear, use, or without proper packaging may be refused or subject to a 20% condition-related deduction, which will be applied to the store credit issued.

Use a trackable shipping method and purchase shipping insurance. We are not responsible for lost or damaged returns during transit.

To begin, email info@littlegoodall.com with your order number. We'll guide you through the next steps.

EXCEPTIONS & NON-RETURNABLE ITEMS

Some items are non-returnable. These include (but are not limited to):

• Sale or clearance items

• Gift cards

• Items marked “non-returnable” in the product listing

• Items that have been washed, worn, or altered

• Holiday ornaments

• Hair accessories and Bows

• Hats 

If a non-returnable item is sent back to us, we may refuse it or return it to you at your expense.

DEFECTIVE ITEMS

Every Little Goodall item goes through a detailed quality control process at multiple stages. First, our manufacturer conducts thorough checks before items are shipped to our studio. Then our in-house team inspects them again during pressing and once more during bagging and tagging. This means that it’s exceptionally rare for a flawed product to leave our studio.

If you believe your item is defective or damaged by the carrier, email us within 3 days of delivery. Include your order number and photos showing the issue so we can help resolve it and file a carrier claim if needed.

If eligible, we’ll send a replacement of the same item at no cost, depending on stock availability. We do not issue refunds for items claimed as defective.

Items that are worn, washed, damaged, or returned without original packaging will not be accepted.

LOST OR STOLEN PACKAGES

We are not responsible for packages lost or stolen in transit unless package protection was purchased at checkout. If protection was not selected, you may need to file a claim directly with the carrier.

POLICY CHANGES

We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting and apply to all future orders.

QUESTIONS?

Please reach out to info@littlegoodall.com with your order number, name, and return concern. We’re happy to help.