Order Status

Has my order shipped?

Once your order has shipped, confirmation will be sent to the email address you provided at checkout.

How do I change quantities or cancel an item in my order?

Contact customer service to edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

In the "Order Shipped" confirmation email, a tracking number will be provided.

My order never arrived.

In the "Order Shipped" confirmation email, be sure that all the items in your order have shipped already.  If the email displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered," please contact customer service for assistance. 

An item is missing from my shipment.

In the "Order Shipped" confirmation email, be sure that all the items in your order have shipped already.  If the email displays Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered," please contact customer service for assistance. 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.